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More information about My Care Record

Patient information and care records are usually made available through traditional methods such as secure post, fax or email, which can be slow and, at times, unreliable, and possibly prolonging  diagnosis and treatment.

My Care Record is accessed via the different and secure health and care computer systems. The information is requested from the original system and displays the information to the health or care professional treating you. 

My Care Record is ‘read only’ and information is viewed from your original record.

My Care Record  involves local, NHS and social care organisations across Hertfordshire and west Essex. This includes:

  • GP practices in west Essex
  • GP practices in east and north Hertfordshire
  • GP practices in west Hertfordshire
  • Essex Partnership University Trust (EPUT)
  • Hertfordshire Community NHS Trust (HCT)
  • Hertfordshire Partnership University NHS Foundation Trust (HPFT)
  • East of England Ambulance
  • Community Pharmacies
  • 111 providers - Integrated Care24 (IC24) and Herts Urgent Care (HUC)
  • Extended hours providers (Stellar Healthcare)
  • Out of hours providers - Partnership of East London Co-operatives (PELC) and Herts Urgent Care (HUC)
  • Essex County Council (ECC) and its care providers
  • Hertfordshire County Council (HCC) and its care providers
  • Local hospitals, such as: Barts Health NHS Trust, Cambridge University Hospitals NHS Foundation Trust (CUH), East and North Hertfordshire NHS Trust (ENHT), Mid Essex Hospital Services NHS Trust (MEHT), Princess Alexandra Hospital NHS Trust (PAHT), West Hertfordshire Hospitals NHS Trust (WHHT)

If you don’t want your information to be available, please speak to your GP.

You can choose to opt out of My Care Record. It is your choice but allowing access to your medical and social care information will make it easier to provide the best quality care and support for you.

If you have any doubts about your records being shared you can talk to your GP in the first instance.

For more information about Opting out, please see our FAQs

This means that you will still be provided with excellent care, but when care professionals need to access information from your medical history they will do so via traditional methods for example, phone and fax.

Information will only be accessed by a health and care professional involved in your care, including information that is routinely accessed by a GP such as laboratory tests, blood results, past and future appointments.

On occasion, specialists may also need to access your record, for example to interpret the results of your laboratory tests. They may need to check if you are taking any medication or if you have any pre-existing conditions which may affect the results. This is no different from any other health or care professional involved in your direct care accessing your record. By agreeing to the test(s), you are also agreeing to these specialists accessing your record where appropriate.

Access to your record is audited so that we know exactly who has accessed your information and when. 


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