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More information about My Care Record

My Care Record securely connects different health and care computer systems together.  When a patient’s records are requested, it collects the information from the different systems and allows health or care professionals treating to view this information. None of the information it collects is stored and none of it can be changed. The information viewed is therefore always as up-to-date as possible. 

Before any information is collected or displayed to a health and care professional, the patient must be asked for their permission. Patient permission is recorded in an audit trail so that we know exactly who has accessed what information and when. The audit trail is available to the people who hold the original record (for example your GP).

The organisations that could be involved in the service are:

  • GP practices in west Essex
  • The Princess Alexandra Hospital NHS Trust
  • South Essex Partnership University NHS Foundation Trust
  • North Essex Partnership Foundation Trust
  • Hertfordshire Community NHS Trust
  • Hertfordshire Partnership University NHS Foundation Trust
  • East of England Ambulance
  • IC24 (111 provider)
  • Out of hours providers (such as PELC, HUC)
  • Essex County Council and their care providers (such as Essex Cares)
  • Hertfordshire County Council
  • Other local hospitals (such as Addenbrooke’s, Whipps Cross and Broomfield)

You can tell your care provider if you don’t want them to make your information available asking your care provider for a form.

You can choose to opt out of My Care Record. It is your choice but allowing access to your medical and social care information will make it easier to provide the best quality care and support for you.

If you have any doubts about your records being shared you can talk to your GP in the first instance.

For more information about Opting out, please see our FAQs

This means that you will still be provided with excellent care, but when care professionals need to access information from your medical history they will do so via traditional methods for example, phone and fax.


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