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Frequently Asked Questions

How is My Care Record accessed?

My Care Record is accessed via the different and secure health and care computer systems.

What Information will be made available?

My Care Record includes information from your health and care records. This may include

  • Name, address, NHS Number and phone number
  • Medical conditions.
  • Medications and allergies
  • Test results and investigations
  • Correspondence E.g. hospital letters
  • Emergency department treatment
  • Future and past appointments
  • Health plans and alerts
  • Mental health and wellbeing
  • Social care plan.
  • Additional information relevant to your health and care

If systems are not well developed, not all information available will be shared, likewise systems may not be able to restrict the amount of information being shared.

What are the benefits of My Care Record?

What are the benefits of My Care Record?

By making your information available across the health and care system, your GP practice, hospital team or community nurse will be able to see the most up-to-date, accurate information about you.

This will lead to:

  • Better co-ordinated and seamless care
  • Quicker diagnosis and treatment
  • More time to spend on clinical care
  • Less paperwork and less repetition
  • Fewer unnecessary clinical tests
  • More accurate prescriptions
  • Safe and secure decision-making

How do I know My Care Record is kept secure?

Your information can only be accessed over a secure healthcare network and by professionals who are involved in your care.

By law, all people working in health and social care or as part of NHS healthcare teams must respect your privacy and keep all information about you safe. Everyone within the health and care sectors must complete mandatory information governance training.

An audit trail is maintained to record access to My Care Record.  

Can the government or insurance companies view or use My Care Record. Will it affect my benefits?

My Care Record will only be used by professionals involved in your care. It will not affect your benefits.

When will my information start to be made available?

My Care Record is available at some local hospitals and GP practices with other NHS and social care organisations joining over the next two years.

What do I do if I would like to make a complaint about improper use of My Care Record?

Please talk to your GP or health and care professional if you have any concerns about improper use of My Care Record. An audit trace can be produced to investigate this. Inappropriate access by staff members is taken very seriously and formal investigations would be carried out.